Senior Manager, Client Delivery

Cured has locations in Boulder, Chicago, and Indianapolis. Selected candidates will have the ability to select which location they prefer to work.

To apply please send brief cover letter and resume to hello@cured.health

About the Role

 

The Senior Manager role focuses on deploying Cured’s Network Management, Customer Experience, and Digital Marketing Solutions to our healthcare clients and supports our related internal solution strategy and product development efforts. The role blends healthcare strategy, program management and solution design.

Key Responsibilities

  • Provide healthcare strategy expertise internally and externally

  • Ensure successful project delivery from start to finish

  • Act as primary client point of contact

  • Manage escalations and executive communications

  • Build relationships across all key stakeholders

  • Define and deliver the strategic vision and roadmap to clients

  • Understand the capabilities of Cured’s solution and how it enables the customer’s strategic vision and roadmap

  • Facilitate client sessions focused on discovery, future state design, and business value

  • Develop thought leadership assets along with business and technical recommendations for Cured solutions and delivery strategy

  • Manage and coach delivery associates

  • Engage and manage multiple clients simultaneously

  • Collaborate with Cured’s Product team to continuously revise and improve Cured’s products based on client feedback

 

What Will Make You Successful Here

  • Desire to be an integral part of a fast-paced, growing healthcare technology company

  • Passionate about healthcare and/or product development

  • Excited about becoming a domain expert, and expanding your operational knowledge and technical skills

  • Desire and ability to come up with creative design decisions to meet business needs

  • Ability to deal with a changing environment and be a team player

  • Strong initiative and willingness to jump in and get things done

  • Commitment to building a healthy and supportive work environment for yourself and your colleagues

  • Commitment to positively challenging and evolving your own perspectives and those of the people you work with

Qualifications​

Applicants should be passionate about wanting to improve the ability to meaningfully connect individuals and their families with the right care

  • 5-7 years of healthcare strategy consulting experience & developing efficiency in health systems (preferred if this involved digital solutions)

  • 2-3 years SaaS enterprise application implementation experience and Software Development Life Cycle knowledge, CRM and/or Marketing preferred

  • Excellent records of academic and professional leadership

  • Strong analytical and quantitative problem-solving skills

  • Strong project management skills

  • Ability to work collaboratively in a team environment

  • Ability to work effectively with people at all levels in an organization

  • Ability to communicate complex ideas effectively, both verbally and in writing

  • Willingness to travel (approximately 50%)

  • Willingness to relocate to Chicago area preferred

Let’s start a
conversation about
how we can partner to
build lasting patient
relationships.

Boulder
Chicago
Indianapolis
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